Patient calling system for medical and therapy practices
The patient calling system for the phone: wait wherever is comfortable.
Patients check in, hold their phone to the contact point (a small NFC sticker with QR code) and are free to leave the practice – to the café next door or for some fresh air. HelpYa notifies them in time.
- No app
- No phone number
- Servers in Germany
Full waiting room
Healthy and sick people sit in a cramped space for hours.
Unclear waiting times
Patients keep asking – and the front desk is constantly interrupted.
No space
At peak times in particular, there are not enough chairs.
Why HelpYa for Medical practice
Smaller waiting room, lower risk of infection – patients wait outside.
Lower risk of infection
Patients wait in the fresh air or in a café instead of packed in with other sick people.
A smaller waiting room is enough
When fewer people wait inside, fewer seats are needed – space for treatment instead of chairs.
A calmer reception
Fewer “How much longer?” questions – the team can focus on reception.
Comfort for your patients
Called discreetly, without announcing names. HelpYa knows no health data.
How it works
Calls to the phone instead of a full waiting room. In 5 steps.
Anonymous: no name, no diagnosis, no practice software. No app.
- 1
Hold the phone at the front desk
After checking in, the patient holds their phone to the contact point – or scans the QR code.
- 2
Anonymous queue number
The patient only sees a number. No name is stored or called out.
- 3
Wait where it’s pleasant
In a café, in the fresh air, in the car. The waiting room stays emptier.
- 4
Notice in good time
With one tap: “Your turn in about 15 minutes”. The patient comes back on time.
- 5
Called on their phone
Tap the number – the phone alerts them. If it didn’t arrive, HelpYa shows you.
Overview at reception
Everyone waiting on one tablet or phone – without names.
Patients without a phone
Issue a number “without phone” and call it as usual.
For you
Ready in 3 steps. In just a few minutes.
- 1
Create account
Takes one minute. Free, no payment details – you start on the free plan.
- 2
Sign in a tablet or phone
At registration: scan the QR code once – the device stays signed in. No new device needed.
- 3
Put up the sign – done
You print the sign with the QR code yourself straight away. Your first NFC contact point arrives free of charge by post.
Features for Medical practice
What HelpYa brings to the table
No health data
HelpYa only knows an anonymous queue number – no name, no diagnosis, no appointment.
Advance notice
“It’s your turn in about 15 minutes” – patients come back in time.
Ready to use immediately
No connection to your practice software needed – a tablet at the front desk is all it takes.
No app, no hardware
Your first NFC contact point is free, plus a tablet or phone you already have – that's all you need.
You see whether the notification arrived
If no confirmation comes back, HelpYa shows you immediately – then you simply call the number out.
Data-minimal
No names, no phone numbers, servers in Germany.
New at HelpYa
Live waiting time on their phone. Safety included.
Live waiting time on their phone
Right after tapping, the patient sees how many people are ahead and roughly how long it will take – always as a range. HelpYa calculates using staffing, time of day and your business’s experience, and learns with every call. An “In 10 min” from your team always takes priority.
Silent alarm at reception
If a patient becomes aggressive, three seconds on the tablet’s logo is enough: nothing visible happens in the waiting room, the team and practice management are quietly notified, and on request a security service by SMS too. The emergency number is always one tap away. Included at no extra cost.
Patient calling
How calling to the phone works
After checking in, the patient holds their phone to the contact point at reception or scans the QR code and receives an anonymous queue number. They are then free to leave the practice – to the café, for some fresh air or to go shopping. On the front-desk tablet you see everyone who is waiting. With the advance notice (“it’s your turn in about 15 minutes”) and the actual call, they come back in time.
Unlike a calling system with a screen in the waiting room, patients do not have to stay within sight. This relieves full waiting rooms and creates distance from other sick people.
Privacy
No names, no health data
HelpYa only knows a random queue number – no name, no diagnosis, no appointment. There is no connection to your practice software, and the servers are in Germany. It also means no more calling out names in the waiting room. We provide a data processing agreement.
Price
Simple and predictable
You start on the free plan: 20 numbers per month, free for good – nothing becomes chargeable without your consent. Unlimited costs €15 plus VAT per month per location and can be cancelled monthly – each branch needs its own plan, and there are framework agreements for chains. The first NFC contact point is free, more are available at cost price (currently €5 plus VAT each, including shipping), in your own design if you wish. The counter sign and the table cards with QR code for printing yourself remain free.
Ready to go in 5 minutes
Sign up today, start right away
No technician, no POS integration, no minimum term. All you need is a tablet or phone and a printer – we'll post you your first NFC contact point free of charge. More are available at cost price (currently €5 plus VAT each, including shipping), in your own design if you wish.
- Create accountBusiness name, email, password – no payment details
- Sign in a tablet or phonescan a QR code at the counter once, stays signed in permanently
- Put up the counter signprint it, set it up – customers scan; with the NFC contact points a tap is enough
- Start for free on the free plan
- Can be tested alongside your current process
- Cancel at any time
Frequently asked questions
Quick answers
Is HelpYa connected to the practice software?
No, deliberately not: HelpYa works with anonymous queue numbers and needs no patient data. A connection to practice management systems is conceivable in the future.
What is a patient calling system?
A patient calling system calls waiting patients from the waiting room – traditionally by loudspeaker or screen. HelpYa calls the patient’s phone instead, so they don’t have to stay in the waiting room.
What about patients without a smartphone?
They get a number “without phone” and are called as usual.
Does my customer have to install an app?
No. HelpYa uses features already built into iPhone and Android – holding the phone to the contact point or scanning the QR code is all it takes.
Do I need new hardware?
No. Your first NFC contact point for the counter is free, additional ones at cost price (currently €5 plus VAT). For the overview, an existing tablet or phone with a browser is enough – it is signed in with a single QR scan.
What data does HelpYa store?
No names, no phone numbers – only a random identifier, the number and timestamps. The servers are located in Germany.
More industries
HelpYa for your industry
Food service & hotelsRestaurant, bar, bakery, hotel
HealthMedical practice, vet, hospital
Services & retailHair salon, precious metals dealer, trade fair stand
Garages & tradesCar repair shop, repair & pick-up trades
Your industry isn't listed yet?
We develop a tailor-made solution for your industry – built around your processes. Drop us a short note on what you need.