For independent hotels, guesthouses and inns
Room service and service requests – straight from your guests’ phones.
One contact point in the room (a small NFC sticker with QR code) is all it takes: the guest holds their phone to it, orders from your menu or makes a request – fresh towels, a taxi, late check-out. Your team sees it instantly and the guest is kept informed. No app, no tablet in the room.
- No app
- No phone number
- Servers in Germany
The phone never stops ringing
Towels, a taxi, a breakfast question – every request ends up as a call to reception.
Crowded lobby
Early arrivals sit in the lobby with their suitcases and keep asking about their room.
Expensive guest apps
Tablets in the room or apps to download rarely pay off for small hotels.
Why HelpYa for Hotel / Guesthouse
Fewer calls to reception, extra revenue from room service.
Extra revenue from the room
Room service via contact point, paid online – the money goes straight to your hotel.
Reception relieved
Towels, taxi, late check-out arrive as a request on the right board instead of as a call.
No crowding in the lobby
Early arrivals are called on their phone as soon as their room is ready.
Convenience for your guests
Menu and requests in 7 languages, without an app and without a tablet in the room.
How it works
Room service and requests. In 5 steps.
No app, no tablet in the room, no call to reception. Just your guest’s phone.
- 1
Phone to the contact point in the room
A small HelpYa contact point is fitted in the room. Hold the phone to it – or use the QR code.
- 2
Choose a request or order
Room service menu or a request: towels, cleaning, taxi, fault. In 7 languages.
- 3
Pay for orders – requests are free
Guests pay for room service on their phone. Service requests cost nothing.
- 4
The right department sees it
Kitchen, housekeeping, reception and maintenance each see only their own tasks on the tablet.
- 5
The guest is notified
“Done” or “On its way – we’ll bring it to your room”. No follow-up phone calls.
Early arrival: “Your room is ready”
At the contact point at reception the guest gets a number and enjoys their time. When the room is ready, their phone lets them know.
Restaurant, bar and pool
Contact point at the table or sun lounger: the guest orders on their phone and your team brings it to their seat – just like ordering at the table.
For you
Ready in 3 steps. In just a few minutes.
- 1
Create account
Takes one minute. Free, no payment details – you start on the free plan.
- 2
Sign in a tablet or phone
At reception: scan the QR code once – the device stays signed in. No new device needed.
- 3
Put up the sign – done
You print the sign with the QR code yourself straight away. Your first NFC contact point arrives free of charge by post.
Features for Hotel / Guesthouse
What HelpYa brings to the table
Room service via contact point
The guest orders from your menu in the room and pays online – the money goes straight to your hotel. Your team brings it to the room, and the guest sees the status.
Service requests without a phone call
Extra towels, room cleaning, pillows, reporting a fault, late check-out, a taxi or luggage: housekeeping, reception and maintenance each see the request on their own board.
“Your room is ready”
When guests arrive early, reception taps once – the guest’s phone gets the message, whether they are in the café, by the pool or in town.
No app, no hardware
Your first NFC contact point is free, plus a tablet or phone you already have – that's all you need.
You see whether the notification arrived
If no confirmation comes back, HelpYa shows you immediately – then you simply call the number out.
Data-minimal
No names, no phone numbers, servers in Germany.
New at HelpYa
Live waiting time on their phone. Safety included.
Room service with delivery time
With room service, guests see when their order is expected to arrive – as a time range, calculated from earlier orders, preparation time, staffing and time of day.
Safety for guests and night staff
Guests can discreetly get help via the contact point in the room or in the restaurant. Reception and the night porter have the silent alarm: colleagues and the owner are quietly notified, and the owner and security company by SMS. The emergency number is always one tap away. Included at no extra cost.
In the room
The digital guest directory without an app
Instead of a guest app or tablet in the room, a small NFC contact point with QR code is all you need. The guest holds their phone to it and sees your room service menu – automatically translated into German, English, Spanish, Italian, French, Dutch and Thai. They order, pay online, and your team brings the order to the room. The guest sees the status on their phone.
Service requests need no payment: fresh towels, room cleaning, an extra pillow, reporting a fault, requesting late check-out, ordering a taxi or shuttle, having luggage collected. Housekeeping, reception and maintenance each see only their own requests on their own board – and the guest sees when the request has been dealt with.
Restaurant, bar and pool
Ordering at the table and at the sun lounger
In the hotel restaurant, at the bar, on the terrace or by the pool, HelpYa works just as it does in food service: the contact point on the table or sun lounger opens the menu, the guest orders and pays on their phone, and your team brings the order to their seat. Payment runs through your hotel’s own payment account, not through HelpYa. More under Order & Pay at the table.
No need to type up your menu: HelpYa creates it from a photo, a PDF or your website – see digital menu.
Reception
Early arrival without waiting in the lobby
If the room is not ready when a guest arrives early, they get a number at reception via the contact point and can enjoy their time. As soon as the room is ready, your team taps once – with advance notice such as “Your room will be ready in about 20 minutes”.
Price
Simple and predictable
You start on the free plan: 20 numbers per month, free for good – nothing ever becomes chargeable without your consent. Unlimited costs €15 plus VAT per month per location, can be cancelled monthly – each branch needs its own plan; framework agreements are available for chains. The first NFC contact point is free; further ones are available at cost (currently €5 plus VAT each including shipping), in your own design if you wish. The counter sign and the table cards with QR code to print yourself remain free. Room service and ordering: the module is free; only online payments incur 1% per order (minimum €0.10, maximum €0.50). Service requests are free of charge.
Ready to go in 5 minutes
Sign up today, start right away
No technician, no POS integration, no minimum term. All you need is a tablet or phone and a printer – we'll post you your first NFC contact point free of charge. More are available at cost price (currently €5 plus VAT each, including shipping), in your own design if you wish.
- Create accountBusiness name, email, password – no payment details
- Sign in a tablet or phonescan a QR code at the counter once, stays signed in permanently
- Put up the counter signprint it, set it up – customers scan; with the NFC contact points a tap is enough
- Start for free on the free plan
- Can be tested alongside your current process
- Cancel at any time
Frequently asked questions
Quick answers
Do guests need an app or a tablet in the room?
No. Guests hold their own phone to the contact point or scan the QR code – the menu and service requests open in the browser, on iPhone and Android.
Can I charge orders to the room bill?
Charging directly to the room bill is not currently possible. Guests pay online on their phone or on site – you settle it as usual.
In which languages do guests see the menu?
German, English, Spanish, Italian, French, Dutch and Thai – translated automatically.
Which hotels is HelpYa suitable for?
For small and medium-sized independent hotels, guesthouses and inns that want to offer their guests room service and service requests digitally – without expensive tablets or their own app.
Does my customer have to install an app?
No. HelpYa uses features already built into iPhone and Android – holding the phone to the contact point or scanning the QR code is all it takes.
Do I need new hardware?
No. Your first NFC contact point for the counter is free, additional ones at cost price (currently €5 plus VAT). For the overview, an existing tablet or phone with a browser is enough – it is signed in with a single QR scan.
What data does HelpYa store?
No names, no phone numbers – only a random identifier, the number and timestamps. The servers are located in Germany.
More industries
HelpYa for your industry
Food service & hotelsRestaurant, bar, bakery, hotel
HealthMedical practice, vet, hospital
Services & retailHair salon, precious metals dealer, trade fair stand
Garages & tradesCar repair shop, repair & pick-up trades
Your industry isn't listed yet?
We develop a tailor-made solution for your industry – built around your processes. Drop us a short note on what you need.