For bakeries, cafés and coffee shops
The counter just hands things out.
Your customers order and pay on their phone – while already in the queue or as they walk in. Your team packs and hands out. No more taking payments or orders. No app.
- No app
- No phone number
- Servers in Germany
Long queue in the morning
At peak times, customers queue to the door – some leave again.
Taking payment slows things down
Every order means: take the request, key it in, take payment, give change.
Too few people at the counter
Staff are scarce – especially during the busiest hours.
Why HelpYa for Bakery / Café
Fewer staff at the counter during the rush – customers order and pay on their phone.
Fewer staff during the rush
Ordering and payment happen on the customer’s phone. The counter only packs and hands out.
Shorter queue, fewer walk-outs
Anyone who sees the queue in the morning often turns around. With HelpYa they order as they walk in.
Better planning through pre-orders
Customers pre-order for the next morning. You bake from the baking and packing list instead of by gut feeling.
Convenience for your customers
“Same as last time” with one tap, pay with Apple Pay or Google Pay, pick up without queuing.
How it works
The counter just hands things out. In 5 steps.
Order and pay by phone – while still in the queue. Your team packs and hands out.
- 1
As soon as they walk in: hold up the phone
A HelpYa contact point is attached at the entrance, with a QR code on the display. Hold the phone to it – the menu opens.
- 2
One tap per item
Rolls, croissant, coffee: tap, done. Regulars choose “Same as last time”. With allergens, in 7 languages.
- 3
Pay by phone
With Apple Pay, Google Pay or card. Those who prefer can pay at the till as usual.
- 4
Your team packs
The counter and coffee bar each see only their own items. No taking payments, no taking orders. Packed: tap.
- 5
Pick up – done
The phone alerts the customer, and a screen shows all ready numbers. The customer takes their bag and leaves.
Pick-up display
A tablet or screen shows the ready numbers – also for customers without a phone alert.
Sunday morning: a pager for the queue
Long queue? Customers take a number on their phone and wait outside instead of in the shop.
Pre-order
Rolls for tomorrow morning – ready packed.
Your customers order tonight and pick up tomorrow morning. You bake exactly what has been ordered.
- 1
Choose a pick-up time
In the basket, tap “Pick up later” and choose the day and time – up to 14 days in advance. A name for the bag can be added if desired.
- 2
Baking list and packing list
The bakehouse sees how much of each item is needed tomorrow. The packing list is sorted by pick-up time. Both can be printed.
- 3
Reminder and pick-up
The phone sends a reminder one hour beforehand. At pick-up everything is packed and waiting – grab the bag, done.
You decide: the order cut-off the day before (e.g. 18:00) and pick-up times for each weekday. Pre-orders are paid online by default – no bags left uncollected; you can allow “pay on pick-up”. Pre-orders have their own numbers (V1, V2 …) and only appear on the board shortly before pick-up. Share your pre-order link with QR code on your website, your Google profile, Instagram or as a notice in the shop.
For you
Ready in 3 steps. In just a few minutes.
- 1
Create account
Takes one minute. Free, no payment details – you start on the free plan.
- 2
Sign in a tablet or phone
At the counter: scan the QR code once – the device stays signed in. No new device needed.
- 3
Put up the sign – done
You print the sign with the QR code yourself straight away. Your first NFC contact point arrives free of charge by post.
Features for Bakery / Café
What HelpYa brings to the table
Order and pay by phone
No app, with Apple Pay, Google Pay or card – or at the till as usual. Your team only packs and hands out.
One tap per item
Rolls, croissant, coffee: tap, done. Regulars order with “Same as last time”.
Pre-order for tomorrow morning
Customers choose the day and pick-up time, you get a baking and packing list. At pick-up, everything is packed and ready.
No app, no hardware
Your first NFC contact point is free, plus a tablet or phone you already have – that's all you need.
You see whether the notification arrived
If no confirmation comes back, HelpYa shows you immediately – then you simply call the number out.
Data-minimal
No names, no phone numbers, servers in Germany.
New at HelpYa
Live waiting time on their phone. Safety included.
Live waiting time on their phone
After tapping, the estimated waiting time appears below the number – with a digital menu, it already shows in the menu and basket. Calculated from previous orders, preparation time, staffing and time of day; HelpYa learns with every order.
Silent alarm for the early shift
Alone at the counter and things get tense? Hold the logo on the tablet for three seconds – nothing visible happens in the shop, but colleagues and the owner are quietly notified, and the owner and security company by SMS. The emergency number is always one tap away. Included at no extra cost.
Peak time
Fewer staff at the counter when it's busiest
In the morning and at lunchtime, the queue decides everything. With HelpYa, your customers order on their own phone as they walk in and pay there. The counter just packs and hands out – that's faster and needs fewer people at peak times.
Anyone who prefers to order as usual can do so. HelpYa is an additional option, not an obligation.
Setup
Menu from photo, PDF or website
HelpYa creates your digital menu automatically – with prices, allergens and translations into 7 languages. The counter and coffee bar each get their own list. The money goes straight to you via your own payment account, not via HelpYa.
Price
Simple and predictable
You start on the free plan: 20 numbers per month, free forever – nothing becomes chargeable without your consent. Unlimited costs €15 plus VAT per month per location, can be cancelled monthly – each branch needs its own plan; framework agreements are available for chains. The first NFC contact point is free, additional ones are available at cost price (currently €5 plus VAT each, including shipping), in your own design on request. The counter sign and the table cards with QR code to print yourself remain free. Order & Pay: the module is free; only online payments incur 1 % per order (minimum €0.10, maximum €0.50). Paying at the till is free of charge.
Ready to go in 5 minutes
Sign up today, start right away
No technician, no POS integration, no minimum term. All you need is a tablet or phone and a printer – we'll post you your first NFC contact point free of charge. More are available at cost price (currently €5 plus VAT each, including shipping), in your own design if you wish.
- Create accountBusiness name, email, password – no payment details
- Sign in a tablet or phonescan a QR code at the counter once, stays signed in permanently
- Put up the counter signprint it, set it up – customers scan; with the NFC contact points a tap is enough
- Start for free on the free plan
- Can be tested alongside your current process
- Cancel at any time
Frequently asked questions
Quick answers
What about customers without a phone?
They order at the counter as usual. HelpYa is an additional option – nothing your regulars are used to is replaced.
Can customers also pre-order for tomorrow?
Yes. In the basket, the customer chooses “Pick up later” with day and time, up to 14 days in advance. You set the order cut-off and pick-up times and get a printable baking and packing list.
Do I have to type in my menu?
No. HelpYa creates it from a photo, a PDF or your website – with allergens and in 7 languages. You just check it.
How do customers get the pre-order link?
You get your own link with QR code – for your website, your Google profile, Instagram or as a notice in the shop.
Does my customer have to install an app?
No. HelpYa uses features already built into iPhone and Android – holding the phone to the contact point or scanning the QR code is all it takes.
Do I need new hardware?
No. Your first NFC contact point for the counter is free, additional ones at cost price (currently €5 plus VAT). For the overview, an existing tablet or phone with a browser is enough – it is signed in with a single QR scan.
What data does HelpYa store?
No names, no phone numbers – only a random identifier, the number and timestamps. The servers are located in Germany.
More industries
HelpYa for your industry
Food service & hotelsRestaurant, bar, bakery, hotel
HealthMedical practice, vet, hospital
Services & retailHair salon, precious metals dealer, trade fair stand
Garages & tradesCar repair shop, repair & pick-up trades
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We develop a tailor-made solution for your industry – built around your processes. Drop us a short note on what you need.