For clubs, event venues, promoters, festivals, weddings, company parties and theatres
Less queueing, more evening.
Your guests order drinks and food on their own phone, pick up when it is ready and can discreetly get help at any time – no app, via a contact point at their spot, at the bar or at the stand.
- No app
- Number in Apple or Google Wallet
- No phone number
- Servers in Germany, backups in the EU
Queues instead of atmosphere
At peak times guests stand at the bar instead of on the dance floor or in the hall.
Calling out gets lost in the noise
With music and crowds, nobody hears their number.
Feeling unsafe in the crowd
Anyone who feels harassed cannot always get through to the staff.
Explainer video · 1:31 min · with music
HelpYa for Events & venues – the full walkthrough
From tapping the contact point to the notification on the phone – and what HelpYa offers specifically for Events & venues. Jump straight to the part that interests you:
Why HelpYa for Events & venues
More sales at the bar, shorter queues – and guests who feel safe.
More sales per guest
Guests who don't have to queue order more often – from their spot, their table or at the stand.
Bar and stands relieved
Ordering and payment run on the guest's phone; the team makes drinks and hands them out.
Safety included
Guest help via contact point and a silent alarm for staff – at no extra cost.
Convenience for your guests
No queueing, no missed announcement, menu in 7 languages.
How it works
Order from your spot, pick up without queueing. In 5 steps.
No queue at the bar, no announcements in the noise, no app. Just your guest's phone.
- 1
Hold the phone to the contact point
A HelpYa contact point is attached at the high table, at the bar or at the stand. Hold the phone to it – or scan the QR code.
- 2
Choose a drink
The menu opens by itself – in 7 languages, with allergens. Tap, and it's in the basket.
- 3
Pay
With Apple Pay, Google Pay or card. Or on site – you decide what you offer.
- 4
The bar sees it instantly
The order appears on the tablet behind the bar. Mixed and ready: tap.
- 5
The phone alerts them
With sound and vibration – even when the music is loud. No announcement, no missed number.
Pre-order interval drinks
At the theatre or concert hall, guests order before the performance and pick up at the interval – with a pickup time, no queue.
Menu in minutes
From a photo, PDF or your website – you just check prices and allergens.
Guests without a phone
Order at the bar as usual. HelpYa is an additional option.
For you
Ready in 3 steps. In just a few minutes.
- 1
Create account
Takes one minute. Free, no payment details – you start on the free plan.
- 2
Sign in a tablet or phone
Behind the bar: scan the QR code once – the device stays signed in. No new device needed.
- 3
Put up the sign – done
You print the sign with the QR code yourself straight away. Your first NFC contact point arrives free of charge by post.
Features for Events & venues
What HelpYa brings to the table
Order and pay from the seat
Menu on the phone, pay with Apple Pay, Google Pay or card – or on site as usual.
Pickup number on the phone
Sound and vibration instead of an announcement, even in the noise.
Get help and silent alarm
Guests discreetly contact the team, and staff can trigger a silent alarm when threatened. At no extra cost.
No app, no hardware
Your first NFC contact point is free, plus a tablet or phone you already have – that's all you need.
You see whether the notification arrived
If no confirmation comes back, HelpYa shows you immediately – then you simply call the number out.
Data-minimal
No name or phone number needed for the number. Servers in Germany, backups in the EU.
New at HelpYa
Live waiting time on their phone. Safety included.
Live waiting time on their phone
After tapping, the estimated waiting time appears below the number – with a digital menu, it already shows in the menu and basket. Calculated from previous orders, preparation time, staffing and time of day; HelpYa learns with every order.
Safety for guests and team
Guests can discreetly call for help via the contact point if they feel threatened or harassed – your team sees the alert instantly on all screens and phones. If someone on your team feels threatened, a silent alarm is triggered: nothing visible happens in the venue, colleagues and the owner are notified quietly, the owner and security service by text message. The emergency number is always one tap away. Included at no extra cost.
Less queueing
Order without leaving the dance floor
At peak times, the queue at the bar decides how the evening goes. With HelpYa, your guests order via a contact point at their spot, at the bar or at the stand, pay on their phone and are notified as soon as they can pick up. Your team sees the orders immediately on the tablet behind the bar.
No more announcements or calling out numbers in the noise: the phone alerts with sound and vibration.
Setup
Menu from photo, PDF or website
HelpYa creates your digital drinks menu automatically – with prices, allergens and translations into 7 languages. The money goes straight to you via your own payment account. Learn more under Order & Pay at the table.
Privacy
Order at your seat – and get help discreetly.
Guests order without an account and without an app. Anyone who feels harassed can contact your team via the same contact point – without giving their name.
- Help requests for your team only. A help request appears on your staff screens and team phones. Other guests see nothing of it. Location and distinguishing features are optional and are deleted after 30 days.
- Special requests only briefly. Your team sees special requests and comments on the order, a connected till on the receipt. At HelpYa they are deleted 24 hours after pick-up.
- The money goes straight to you. With online payment, guests enter their card details only on Stripe's payment page and pay into your own Stripe account. Of this, HelpYa stores only the payment reference, amount and status.
- Servers in Germany, agreement under Art. 28 GDPR. The data is stored on servers in Germany, backups in the EU. You remain the controller, HelpYa works on your behalf. No advertising trackers on your customers' pages; HelpYa's access to your account is logged and visible in your customer area.
Price
Simple and predictable
You start on the free plan: 20 numbers per month, free forever – nothing becomes chargeable without your consent. Unlimited costs €15 plus VAT per month per location, can be cancelled monthly – each branch needs its own plan; framework agreements are available for chains. The first NFC contact point is free, additional ones are available at cost price (currently €5 plus VAT each, including shipping), in your own design on request. The counter sign and the table cards with QR code to print yourself remain free. For individual events there is also the Event Pass: €149 plus VAT per event (up to 5 days), bookable in your customer area. Order & Pay: the module is free; only online payments incur 1 % per order (minimum €0.10, maximum €0.50). Paying on site is free of charge. Event tickets (coming soon): likewise 1% per ticket paid online, at least €0.10, at most €0.50; for refunded tickets the fee is waived.
Ready to go in 5 minutes
Sign up today, start right away
No technician, no POS integration, no minimum term. All you need is a tablet or phone and a printer – we'll post you your first NFC contact point free of charge. More are available at cost price (currently €5 plus VAT each, including shipping), in your own design if you wish.
- Create accountBusiness name, email, password – no payment details
- Sign in a tablet or phonescan a QR code at the counter once, stays signed in permanently
- Put up the counter signprint it, set it up – customers scan; with the NFC contact points a tap is enough
- Start for free on the free plan
- Can be tested alongside your current process
- Cancel at any time
Frequently asked questions
Quick answers
Do guests need an app?
No. Tap the contact point or scan the QR code – everything runs in the browser.
Does it work when the venue is packed?
The guest's phone needs mobile data or Wi-Fi; there is no radio range limit as with classic pagers.
Are there tickets via HelpYa too?
Event tickets on the phone are coming soon.
Does it work for the cloakroom too?
Yes: guests take a cloakroom ticket on their phone at the counter via the contact point, tap “Collect jacket” when leaving and are notified when it is ready – no names, no app. Included in the plan.
Who finds out about a help request?
Your team on the staff screens and the signed-in team phones. Help requests from guests are not sent to third parties by text message, and the guest does not have to give their name.
Does HelpYa store who triggers a silent alarm?
No. Only the business, the type and the time of the alarm are stored. The text message to the owner and security service contains the name of the business and a link.
What data does HelpYa store about guests?
A random identifier, the number, times and, for a few hours, a device cookie. When ordering, the items, table or seat, payment method, tip and optional special requests are added. HelpYa only stores a name if the guest enters it themselves, e.g. as the invoice recipient for invoices over €250. HelpYa does not ask guests for phone numbers or email addresses.
Does my customer have to install an app?
No. HelpYa uses features already built into iPhone and Android – holding the phone to the contact point or scanning the QR code is all it takes.
Do I need new hardware?
No. Your first NFC contact point for the counter is free, additional ones at cost price (currently €5 plus VAT). For the overview, an existing tablet or phone with a browser is enough – it is signed in with a single QR scan.
What data does HelpYa store?
For the number, HelpYa needs no name and no phone number – only a random identifier, the number and timestamps. Where a feature needs more, such as a name for a pre-order or a voluntary contact at a trade fair stand, this is stated with the feature. The servers are located in Germany, backups in the EU.
More industries
HelpYa for your industry
Food service & hotelsRestaurant, bar, bakery, hotel, events
HealthMedical practice, vet, hospital
Services & retailHair salon, precious metals dealer, trade fair stand
Garages & tradesCar repair shop, repair & pick-up trades
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