For vet practices and animal clinics
Less fear in the waiting room: your patients wait outside.
After checking in, the owner holds their phone to the contact point (a small NFC sticker with QR code) and takes the animal outside for some fresh air or waits in the car. HelpYa alerts them in good time to head back – and when it’s their turn.
- No app
- No phone number
- Servers in Germany
Fear and stress
Dogs, cats and small animals in a cramped space – barking, hissing, trembling animals.
Full waiting room
Especially during surgery hours and at weekends, there aren’t enough seats.
Constant questions
“How much longer?” keeps interrupting reception.
Why HelpYa for Vet practice / animal clinic
Less fear and stress in the waiting room – owners take their pet for a walk.
A calmer waiting room
Fewer animals in a cramped space – less barking, hissing and trembling.
More relaxed examinations
An animal that was allowed to wait outside comes into the treatment room calmer.
A calmer reception
Fewer “How much longer?” questions – the team can focus on reception.
Back on time
The advance notice gives time to walk back.
How it works
Walks instead of the waiting room. In 5 steps.
Anonymous: no names, no data about the animal, no practice software. No app.
- 1
Hold the phone at the front desk
After checking in, the owner holds their phone to the contact point – or scans the QR code.
- 2
Anonymous queue number
The owner only sees a number. Nothing about the animal is stored.
- 3
Wait outside with the animal
Going for a walk, waiting in the car, fresh air – the waiting room stays calm.
- 4
Time to head back
With one tap: “Your turn in about 10 minutes”. The owner comes back in good time.
- 5
Called on their phone
Tap the number – the phone alerts them. If it didn’t arrive, HelpYa shows you.
Overview at reception
Everyone waiting on one tablet or phone – without names.
Owners without a phone
Issue a number “without phone” and call it as usual.
For you
Ready in 3 steps. In just a few minutes.
- 1
Create account
Takes one minute. Free, no payment details – you start on the free plan.
- 2
Sign in a tablet or phone
At registration: scan the QR code once – the device stays signed in. No new device needed.
- 3
Put up the sign – done
You print the sign with the QR code yourself straight away. Your first NFC contact point arrives free of charge by post.
Features for Vet practice / animal clinic
What HelpYa brings to the table
A walk instead of the waiting room
The owner takes the animal for a walk or waits in the car – calmer for everyone.
Time to head back
“Your turn in about 10 minutes” – the owner comes back in good time.
No data about the animal
HelpYa only knows an anonymous queue number – no name, no animal, no diagnosis.
No app, no hardware
Your first NFC contact point is free, plus a tablet or phone you already have – that's all you need.
You see whether the notification arrived
If no confirmation comes back, HelpYa shows you immediately – then you simply call the number out.
Data-minimal
No names, no phone numbers, servers in Germany.
New at HelpYa
Live waiting time on their phone. Safety included.
Live waiting time on their phone
Right after tapping, the pet owner sees how many people are ahead and roughly how long it will take – always as a range. HelpYa calculates using staffing, time of day and your business’s experience, and learns with every call. An “In 10 min” from your team always takes priority.
Silent alarm at reception
If a situation escalates at reception, three seconds on the tablet’s logo is enough: the team and practice management are quietly notified. The emergency number is always one tap away. Included at no extra cost.
Waiting room
Wait where the animal feels at ease
Many animals are very anxious in the waiting room: strange smells, other animals, cramped space. With HelpYa, after checking in, the owner holds their phone to the contact point or scans the QR code and gets an anonymous queue number. Then they take the animal for a walk or wait in the car.
With one tap you send “Your turn in about 10 minutes – time to head back”, then the call. You see everyone waiting on the reception tablet.
Privacy
No data about the animal, no names
HelpYa only stores a random queue number – no name, no animal data, no diagnosis. There is no connection to your practice software, and the servers are in Germany.
Price
Simple and predictable
You start on the free plan: 20 numbers per month, free for good – nothing becomes chargeable without your consent. Unlimited costs €15 plus VAT per month per location and can be cancelled monthly – each branch needs its own plan, and there are framework agreements for chains. The first NFC contact point is free, more are available at cost price (currently €5 plus VAT each, including shipping), in your own design if you wish. The counter sign and the table cards with QR code for printing yourself remain free.
Ready to go in 5 minutes
Sign up today, start right away
No technician, no POS integration, no minimum term. All you need is a tablet or phone and a printer – we'll post you your first NFC contact point free of charge. More are available at cost price (currently €5 plus VAT each, including shipping), in your own design if you wish.
- Create accountBusiness name, email, password – no payment details
- Sign in a tablet or phonescan a QR code at the counter once, stays signed in permanently
- Put up the counter signprint it, set it up – customers scan; with the NFC contact points a tap is enough
- Start for free on the free plan
- Can be tested alongside your current process
- Cancel at any time
Frequently asked questions
Quick answers
How do we handle emergencies?
As before: you simply call emergencies in first. The other people waiting keep their numbers, and with the advance notice you let them know when it will take longer.
Does it need to connect to the practice software?
No. HelpYa works with anonymous queue numbers – a tablet or phone at reception is all you need.
What about owners without a smartphone?
They get a number “without phone” and are called as usual.
Does my customer have to install an app?
No. HelpYa uses features already built into iPhone and Android – holding the phone to the contact point or scanning the QR code is all it takes.
Do I need new hardware?
No. Your first NFC contact point for the counter is free, additional ones at cost price (currently €5 plus VAT). For the overview, an existing tablet or phone with a browser is enough – it is signed in with a single QR scan.
What data does HelpYa store?
No names, no phone numbers – only a random identifier, the number and timestamps. The servers are located in Germany.
More industries
HelpYa for your industry
Food service & hotelsRestaurant, bar, bakery, hotel
HealthMedical practice, vet, hospital
Services & retailHair salon, precious metals dealer, trade fair stand
Garages & tradesCar repair shop, repair & pick-up trades
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We develop a tailor-made solution for your industry – built around your processes. Drop us a short note on what you need.