For precious metals, gold and coin dealers
No queue at the counter – your customers say in advance what they need.
At the entrance, the customer holds their phone to the contact point (a small NFC sticker with QR code), chooses in the product menu what they want to buy or sell, and gets a queue number. Your team prepares bars, coins or the testing – and calls them on their phone as soon as a counter is free. No app, no names, no amounts.
- No app
- No phone number
- Servers in Germany
Queues when prices move
When the gold price rises or falls, customers suddenly queue out into the street – visible, restless and with valuables in their bags.
Idle time at the counter
Only at the counter does it become clear what the customer wants: fetch goods from the vault, prepare the testing device, ID missing – and everyone waits.
Customers at the wrong counter
Buying, selling with testing, collecting an online order, safe deposit box: every process needs different people and different amounts of time.
Why HelpYa for Precious metals dealer
No queue at the counter – customers say in advance what they want to buy or sell.
Faster counter time
Goods, scales and testing device are ready before the customer is called.
A calm entrance area
When prices move, nobody waits visibly outside the door any more.
The right counter
Sales and buy-ins each see what’s coming their way.
Comfort for customers
Choose the request at leisure on the phone, in seven languages, and wait wherever you like.
How it works
Request in advance, called on the phone. In 5 steps.
No names, no amounts, no paying on the phone. No app.
- 1
Phone to the contact point at the entrance
A small contact point in your design is mounted at the entrance. Hold the phone to it – or use the QR code.
- 2
Buying or selling? Tap.
Gold bars by weight, coins, silver, scrap gold, pick-up, safe deposit box. Prices apply at the counter.
- 3
Queue number on the phone
The customer sees their number and the reminder about ID. They can wait wherever they like.
- 4
Your team prepares
Sales and buy-ins each see what’s coming up – goods from the vault, scales, testing device.
- 5
Called on their phone
All ready? Tap – the phone alerts them. If it didn’t arrive, HelpYa shows you.
Give advance notice
“Your turn in about 5 minutes” – with one tap. The customer comes back from the café on time.
Customers without a phone
Issue a number “without phone” and call it as usual.
For you
Ready in 3 steps. In just a few minutes.
- 1
Create account
Takes one minute. Free, no payment details – you start on the free plan.
- 2
Sign in a tablet or phone
At reception: scan the QR code once – the device stays signed in. No new device needed.
- 3
Put up the sign – done
You print the sign with the QR code yourself straight away. Your first NFC contact point arrives free of charge by post.
Features for Precious metals dealer
What HelpYa brings to the table
Request in advance via the product menu
Gold bars by weight, coins, silver, scrap gold buy-in, pick-up, safe deposit box – the customer chooses on their phone. The menu deliberately shows no prices: the rate at the counter applies.
Call when prepared
Your team sees on the tablet what’s coming up, split into sales and buy-ins, gets the goods ready and only calls the number once everything is there.
Wait where the customer wants
In the café next door instead of the entrance area. The phone alerts them – in advance too: “Your turn in about 5 minutes”.
No app, no hardware
Your first NFC contact point is free, plus a tablet or phone you already have – that's all you need.
You see whether the notification arrived
If no confirmation comes back, HelpYa shows you immediately – then you simply call the number out.
Data-minimal
No names, no phone numbers, servers in Germany.
New at HelpYa
Live waiting time on their phone. Safety included.
Live waiting time on their phone
Right after tapping, the customer sees how many people are ahead and roughly how long it will take – always as a range. HelpYa takes into account staffing, the time of day and your business’s experience, and learns with every call. A “Your turn in 10 min” from your team always takes priority.
Silent alarm at the counter
Three seconds on the tablet’s logo triggers a silent alarm: nothing visible happens in the shop, colleagues and the owner are quietly notified, the owner and security company by SMS – on request also via an interface to your alarm and service control centre. The emergency number is always one tap away. Included at no extra cost.
Branch
Prepared instead of searching
In precious metals trading, it isn’t the conversation that takes time but the preparation: goods from the vault, scales and testing device for buy-ins, the right online order from the pick-up shelf. With HelpYa, the customer chooses their request from a product menu right at the entrance – gold bars by weight, bullion coins, silver, scrap gold, pick-up or safe deposit box.
Your team sees the requests on the tablet, split into sales and buy-ins, and calls the number as soon as everything is ready.
Safety
No names, no amounts
HelpYa only knows a random queue number and the chosen request – no name, no amounts, no payment. Price, identification under anti-money laundering law and payment stay at the counter. The servers are in Germany.
Price
Simple and predictable
You start on the free plan: 20 numbers per month, free forever – nothing becomes chargeable without asking you. Unlimited costs €15 plus VAT per month per location and can be cancelled monthly – each branch needs its own plan, and framework agreements are available for chains. The first NFC contact point is free; more are available at cost (currently €5 plus VAT each incl. shipping), in your own design on request. The counter sign and the table cards with QR code to print yourself remain free. The product menu is included in the price – there are no fees per request.
Ready to go in 5 minutes
Sign up today, start right away
No technician, no POS integration, no minimum term. All you need is a tablet or phone and a printer – we'll post you your first NFC contact point free of charge. More are available at cost price (currently €5 plus VAT each, including shipping), in your own design if you wish.
- Create accountBusiness name, email, password – no payment details
- Sign in a tablet or phonescan a QR code at the counter once, stays signed in permanently
- Put up the counter signprint it, set it up – customers scan; with the NFC contact points a tap is enough
- Start for free on the free plan
- Can be tested alongside your current process
- Cancel at any time
Frequently asked questions
Quick answers
Can the customer pay on their phone?
No, deliberately not. The menu only collects the request. Price, identification and payment happen at the counter as usual – at your daily rate and by your rules.
What about ID and anti-money laundering rules?
HelpYa reminds the customer to have ID ready as soon as they take a number. Identification itself stays with you at the counter; HelpYa stores no names.
We have several branches – does that work?
Yes. Each branch has its own number sequence, its own product menu and its own contact points, all in your brand’s look.
What about customers without a smartphone?
They get a number “without phone” and are called as usual.
Does my customer have to install an app?
No. HelpYa uses features already built into iPhone and Android – holding the phone to the contact point or scanning the QR code is all it takes.
Do I need new hardware?
No. Your first NFC contact point for the counter is free, additional ones at cost price (currently €5 plus VAT). For the overview, an existing tablet or phone with a browser is enough – it is signed in with a single QR scan.
What data does HelpYa store?
No names, no phone numbers – only a random identifier, the number and timestamps. The servers are located in Germany.
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