For hospitals: emergency department and outpatient clinics
Fewer questions at the desk. Patients and relatives know where they stand.
In the emergency department, the patient holds their phone to the contact point (a small NFC sticker with QR code) and gets their queue number – no app, no name, no health information. They are called on their phone. If the patient wishes, relatives can see whether they are still waiting or ready to be picked up.
- No app
- No phone number
- Servers in Germany
Uncertainty in the waiting area
Anyone who doesn’t know where they stand asks – at the desk, again and again. Long waiting times are considered a common cause of conflict in emergency departments.
The phone never stops ringing
Relatives call to ask whether the patient is still waiting, being treated or ready to be picked up.
Missed their turn
Anyone who steps outside briefly or doesn’t understand the announcement misses their call – and has to be searched for.
Why HelpYa for Hospital
Fewer questions at the desk and on the phone – patients and relatives know where they stand.
Relief at the desk
Patients see on their phone that they are registered and will be called – instead of asking again and again.
Fewer calls
With the patient’s consent, relatives see the status via a link and don’t need to phone.
Calmer waiting areas
Clear information instead of uncertainty, plus the silent alarm for staff – that can ease the pressure in the waiting area.
Comfort for patients
A quick trip to the cafeteria without missing the call – with staff approval.
How it works
Emergency department: number on the phone. In 5 steps.
No app, no names, no health information. Triage is always done by your staff.
- 1
Hold the phone to the contact point
A small contact point is mounted at reception. Hold the phone to it – a QR code works too.
- 2
Queue number on the phone
The phone says it honestly: patients are treated by urgency, not by arrival time. No waiting time, no position.
- 3
Step out – with approval
Staff approve, number by number, that the patient may leave the waiting area briefly. Their phone calls them back.
- 4
Inform relatives – only with consent
The patient shares a link if they wish. Relatives see only: waiting, in treatment, ready to be picked up. Can be withdrawn at any time.
- 5
Called on their phone
When it’s the patient’s turn, their phone alerts them – even in the cafeteria.
Busy notice
When it’s very busy, staff set a notice – it appears on all patients’ phones and explains longer waiting times.
Numbers only
No names, no health information. Numbers are deleted after 24 hours.
Outpatient clinics & waiting areas
Blood tests, radiology, admissions: wait wherever you like.
For waiting areas with a set order – as in a medical practice, with live waiting time on the phone.
- 1
Number and waiting time
The patient sees how many people are ahead and roughly how long it will take.
- 2
Back in time
One tap is enough, and the patient knows: it’s nearly their turn.
- 3
Called on their phone
Also on the screen in the waiting area – with numbers only.
For you
Ready in 3 steps. In just a few minutes.
- 1
Create account
Takes one minute. Free, no payment details – you start on the free plan.
- 2
Sign in a tablet or phone
At reception: scan the QR code once – the device stays signed in. No new device needed.
- 3
Put up the sign – done
You print the sign with the QR code yourself straight away. Your first NFC contact point arrives free of charge by post.
Features for Hospital
What HelpYa brings to the table
Honest, not a countdown
In the emergency department, HelpYa deliberately shows no waiting time and no position: patients are treated by urgency. The phone says so clearly – and asks them to report immediately if their condition gets worse.
Relatives informed without phoning
With the patient’s consent, relatives see only the status via a link: waiting, in treatment, ready to be picked up. No names, no medical information.
Step out with approval
Staff approve, number by number, that the patient may leave the waiting area briefly, for example to go to the cafeteria. Their phone calls them back.
No app, no hardware
Your first NFC contact point is free, plus a tablet or phone you already have – that's all you need.
You see whether the notification arrived
If no confirmation comes back, HelpYa shows you immediately – then you simply call the number out.
Data-minimal
No names, no phone numbers, servers in Germany.
New at HelpYa
Live waiting time on their phone. Safety included.
Silent alarm for staff
If things get threatening at reception, three seconds on the tablet’s logo is enough: nothing visible happens in the waiting area, colleagues and management are quietly notified, and on request the security service by text message too. The emergency number is always one tap away. Included at no extra cost.
Emergency
Clear information instead of uncertainty
According to a survey by the Deutsche Krankenhausgesellschaft (German Hospital Federation, 2024), 73% of hospitals report more assaults in their emergency departments; 40% cite long waiting times as a cause. HelpYa can ease the pressure in the waiting area: patients know they are registered and will be called, a busy notice explains longer waiting times, and relatives no longer need to phone.
For staff there is the silent alarm: three seconds on the tablet’s logo, and colleagues are quietly notified – nothing visible happens in the waiting area.
Privacy
Numbers only
HelpYa only knows a random queue number – no names, no health information. Numbers are deleted after 24 hours, and the servers are in Germany. Only the patient can create the link for relatives, with consent, and they can withdraw it at any time.
Price
Simple and predictable
You start on the free plan: 20 numbers per month, free for good – nothing becomes chargeable without your consent. After that, the emergency department costs €99 plus VAT per month and each additional waiting area (outpatient clinic, blood tests, radiology, admissions) €49 plus VAT per month, can be cancelled monthly. Framework agreements for entire hospitals are available on request. The first NFC contact point is free, more are available at cost price (currently €5 plus VAT each, including shipping).
Ready to go in 5 minutes
Sign up today, start right away
No technician, no POS integration, no minimum term. All you need is a tablet or phone and a printer – we'll post you your first NFC contact point free of charge. More are available at cost price (currently €5 plus VAT each, including shipping), in your own design if you wish.
- Create accountBusiness name, email, password – no payment details
- Sign in a tablet or phonescan a QR code at the counter once, stays signed in permanently
- Put up the counter signprint it, set it up – customers scan; with the NFC contact points a tap is enough
- Start for free on the free plan
- Can be tested alongside your current process
- Cancel at any time
Frequently asked questions
Quick answers
Does HelpYa do the triage?
No. Triage is always done by your staff. HelpYa only shows numbers and calls them. It is not a medical device and stores no medical information.
Is there an integration with our hospital information system?
No, not at the moment. HelpYa runs independently in the browser – on existing tablets, PCs and on the screen in the waiting area.
Do relatives get a text message?
No. The patient shares a link if they wish; through it, relatives receive the status and, if they wish, notifications in the browser. The patient can withdraw the link at any time, and it expires after 24 hours.
Does it also work in outpatient clinics?
Yes. In waiting areas with a set order – blood tests, radiology, admissions – HelpYa works as in a medical practice, with live waiting time on the phone. Each waiting area is a separate location.
Does my customer have to install an app?
No. HelpYa uses features already built into iPhone and Android – holding the phone to the contact point or scanning the QR code is all it takes.
Do I need new hardware?
No. Your first NFC contact point for the counter is free, additional ones at cost price (currently €5 plus VAT). For the overview, an existing tablet or phone with a browser is enough – it is signed in with a single QR scan.
What data does HelpYa store?
No names, no phone numbers – only a random identifier, the number and timestamps. The servers are located in Germany.
More industries
HelpYa for your industry
Food service & hotelsRestaurant, bar, bakery, hotel
HealthMedical practice, vet, hospital
Services & retailHair salon, precious metals dealer, trade fair stand
Garages & tradesCar repair shop, repair & pick-up trades
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We develop a tailor-made solution for your industry – built around your processes. Drop us a short note on what you need.